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Cancellation Policy for Coastal Rides Trips

Riders will be charged a cancellation fee of:

  • The greater of 75% of the fare or $10 if the rider is a no show or the trip is canceled after the driver arrives.
  • Minimum of $5 if the driver is enroute to pickup and increasing exponentially to the greater of 75% of the fare or $10 if the rider is a no show or the trip is canceled after the driver arrives.

If you were charged a cancellation fee that you feel is inaccurate and/or unfair, please contact us at info@coastalrides.ca.

Vehicle Cleaning Policy for Coastal Rides trips

Riders are responsible for messes they make to the interior or exterior of a vehicle (such as vomiting or food spills). Passengers who soil or damage the interior of a vehicle with bodily fluids or solids will be required to pay a cleanup fee of $300-$500 in addition to the fare rate. The detailing costs plus a 10% processing fee will be charged to your card on file.

Please contact us ASAP if you would like to pay the detailing service directly, we will do our best to make that happen to avoid the 10% processing fee.

In the event that you are charged a cleaning fee, you will be provided a receipt from the detailing service.

If you were charged a cleaning fee that you feel is inaccurate and/or unfair, please contact us at info@coastalrides.ca.

Waiting charges

Waiting charges may apply if you are not ready to go within 4 minutes of the driver arriving. Waiting charges are a minimum of $0.35 per minute and may increase for larger vehicles.

Charges for detours and delays

If you ask for additional stops or detours along the way, your driver will activate charges for detours and delays. Please be respectful that your driver also has other passengers waiting, so if the detour is more than 3-8 minutes out of the way, please book a separate trip. Detours and delays are charged at a minimum of $0.35 per minute and $2.50 per km and will be higher for larger vehicles. Detours and delays are not permitted in pooled rides, so please book separate trips if you are using a pooled service option.