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Founded in Sechelt, BC

contact@support.coastalrides.ca +1 855 921 2226

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Frequently Asked Questions

Rider

Driver

Corporate

Need more assistance? Reach out to us for personalized support.

How does Coastal Rides work?

Coastal Rides connects you with local drivers using their own vehicles. Request a ride through our app or web-booker, and the nearest available driver will be notified. You'll see your fare upfront before confirming. All payments are processed securely through the app via credit card.

How can I calculate the price of a ride?

Download the app and enter your trip details to get an instant fare estimate. You can also email us if you need help estimating a trip.

Is it safe?

Yes. All drivers are required to pass criminal background checks, safe driving checks, and have their vehicles inspected every 6 to 12 months as commercial vehicles.

Where is service available?

We currently serve the Sunshine Coast (Port Mellon to Egmont), Comox Valley, Campbell River, Port Alberni, Tofino, Ucluelet, Nanaimo, Fort St. John and Powell River. For long-distance intercity trips, check availability in the app.

Can I schedule in advance?

Yes. In the app, after entering your trip details, select "Schedule" to choose your date and time. Advanced bookings over 6 days will initially show a $0 fare. Confirm bookings within 6 days to see accurate fare estimates.

How many passengers can you take?

Vehicle capacity depends on available drivers. Some vehicles can accommodate up to 9 or 14 passengers, especially on the Sunshine Coast. Always select the correct number of passengers in the app when booking.

Can I bring bikes?

Yes, some drivers have bike racks. After entering your trip details, use the filter option to add the number of bikes to your request.

Do you provide child seats?

All children under 9 require proper child seats. Drivers do not provide car seats for young children but some have booster seats for children over 5. Use the filter option to request booster seats.

Can I bring pets?

Yes, most drivers allow pets. Confirm with your driver after booking, and bring a blanket or towel for your pet.

Will I be sharing the ride with other people?

You may share your ride if you select a shared ride option. Always indicate the number of passengers in your group to ensure seating availability.

How does payment work?

All payments are processed in-app via credit card. Your card is pre-authorized when booking and charged after your ride. Drivers cannot accept payments in the vehicle. If using a prepaid card, we recommend using a fare card for easier cancellations and refunds.

Can I tip my driver?

Yes. Tips can be added in the app after your ride. Drivers may also accept cash tips.

Can I book a ride without a smartphone?

While the app offers the best experience, you can book ridesthrough our website on a computer or other devices. For assistance, email contact@support.coastalrides.ca.

What is your cancellation policy?

Please see our Cancellation Policy page for full details.

What if I need to make extra stops?

Drivers can accommodate short detours of up to a few minutes. If the detour adds more than 3-8 minutes or requires significant extra distance, please book a separate trip. Additional stops are charged at a minimum of $0.35 per minute and $2.50 per kilometre, with higher rates for larger vehicles. Detours are not allowed on pooled rides.

Still have questions?

Send us a message via the Contact Us page. We're happy to help.

Need more assistance? Reach out to us for personalized support.

How do I sign up to become a driver?

Visit our Drive With Us page to start your application. You'll need a valid Class 1, 2, or 4 driver’s license, a current commercial vehicle inspection, and a completed criminal record and vulnerable sector check.

Do I need to own my own vehicle?

Yes. Drivers provide rides using their own personal vehicles, which must meet commercial safety inspection standards. There are also opportunities to become a staff driver using a Coastal Rides vehicle, please check the Drive With Us page for current job posts.

What vehicle requirements are there?

All vehicles must pass commercial inspections every 6 to 12 months and meet all safety standards required by BC regulations.

How does scheduling work?

Drivers have flexible schedules and can choose when they are available to accept rides.

How do I get paid?

Payments are processed automatically through Coastal Rides, and drivers receive payouts regularly based on completed rides, tips, and commissions.

What areas can I drive in?

Coastal Rides is licensed to operate anywhere in British Columbia.

Is driver training provided?

We provide on-boarding information and ongoing support to ensure you understand our processes and community standards.

Are there any upfront costs?

You are responsible for your vehicle inspection, license requirements, and criminal record check fees. You can receive $200 of your startup costs reimbursed once you complete your first 10 trips.

What if I have more questions?

Visit our Drive With Us page or contact us directly at jobs@coastalrides.ca for personalized support.

Need more assistance? Reach out to us for personalized support.

How can Coastal Rides help my business?

We create customized transportation services for businesses that need to move customers, staff, or guests. Whether you need on-demand service, scheduled transfers,or location-based promotions, we can build a solution.

Who pays for the rides?

You can choose whether your business pays for rides or whether riders pay individually. If your business is covering fares, we’ll create a billing account with a deposit requirement starting at $500.

How do I control access to my service?

We can provide you with a unique service code to share with your users for easy access. Alternatively, we can manage ride access entirely on your behalf.

Who are the drivers?

All Coastal Rides drivers use insured vehicles, have valid commercial licenses, pass criminal background checks, and undergo commercial vehicle inspections.

How is pricing determined?

Our on-demand model allows your business to scale service as needed, often at a lower cost than traditional fixed-vehicle contracts. Pricing is typically lower than standard ride rates for specialized business services.

Can you help promote my business?

Yes. We can help set up specialized services in the app to promote your business, offer subsidized rides, or highlight your location to customers.

Who do I contact for support?

Use the Contact Us page to send us your questions. Our team will help you design and launch your custom transportation service.

How do I get started?

Contact us through the Contact Us page. We’ll discuss your transportation needs, schedule, locations, and service setup to design your business account.

Need more assistance? Reach out to us for personalized support.

Get there with Coastal Rides.

Download the Coastal Rides app to book fast, reliable transportation in the communities we serve across BC. See fare estimates, track your driver in real time, and pay securely through the app. Enjoy the ride!

Scan the QR code to download the app, or get it here.

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Frequently Asked Questions

Get there with Coastal Rides.